Terms of Service

Effective date: April 1, 2026

These Terms of Service ("Terms") govern your access to and use of the ServiceBit platform, operated by Kyle Anderson ("ServiceBit," "we," "us," or "our"). By creating an account or using ServiceBit, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using ServiceBit, you confirm that you are at least 18 years old, have the authority to enter into these Terms on behalf of yourself or your business, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use ServiceBit.

2. Description of Service

ServiceBit is a cloud-based field service management platform designed for service businesses including HVAC, plumbing, electrical, and related contractors. Features include job scheduling, estimate generation, customer management, technician dispatch, voice notes, SMS communication, and accounting integrations. Features are subject to change at our discretion.

3. User Accounts and Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Ensuring that all users you add to your account (technicians, managers) comply with these Terms.
• Providing accurate and complete information when creating your account and keeping it up to date.

You must notify us immediately at support@servicebit.app if you suspect unauthorized access to your account.

4. Subscription Plans and Billing

ServiceBit offers subscription plans with varying features and pricing. By selecting a plan:

• You authorize us to charge your payment method on a recurring basis for the selected plan.
• Subscriptions automatically renew unless cancelled before the renewal date.
• Fees are non-refundable except as required by applicable law or as expressly stated in our cancellation policy.
• We reserve the right to change pricing with at least 30 days' notice to active subscribers.
• Payments are processed by a third-party payment provider; we do not store full payment card details.

5. Prohibited Uses

You agree not to use ServiceBit to:

• Violate any applicable law or regulation.
• Send spam, unsolicited messages, or messages to recipients who have not consented to receive them.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to ServiceBit systems or other users' accounts.
• Reverse engineer, decompile, or attempt to extract source code from the platform.
• Resell or sublicense access to ServiceBit without our written permission.
• Use the platform in any way that could damage, disable, or impair its operation.

6. SMS Communications and TCPA Compliance

You are solely responsible for:

• Obtaining prior express written consent before sending marketing or promotional SMS messages.
• Honoring opt-out requests promptly (STOP replies must be processed immediately).
• Maintaining records of consent.
• Any fines, penalties, or claims arising from SMS messages sent through ServiceBit on your behalf.

ServiceBit provides SMS infrastructure via Twilio but is not responsible for the content of messages you send or for your compliance with TCPA or other messaging laws.

7. Third-Party Integrations

ServiceBit integrates with third-party services including QuickBooks Online (Intuit) and Twilio. Your use of those integrations is also subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or actions of any third-party service. Disconnecting an integration does not delete data already synced to that third-party platform.

8. Data and Privacy

Your use of ServiceBit is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of your business data. By using ServiceBit, you grant us a limited license to process and store that data solely to provide the service.

9. Intellectual Property

ServiceBit and its original content, features, and functionality are owned by Kyle Anderson and protected by applicable intellectual property laws. You may not use our name, logo, or branding without prior written consent.

10. Disclaimers

ServiceBit is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses. AI-generated estimates are provided as a starting point only — you are responsible for reviewing and verifying all pricing before sending to customers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ServiceBit and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the platform — even if we have been advised of the possibility of such damages. Our total liability for any claim arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless ServiceBit and its operators from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights, including TCPA violations related to your SMS use.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or conduct that we determine is harmful to other users or to ServiceBit. You may cancel your account at any time by contacting support@servicebit.app. Upon termination, your right to access the platform ceases immediately.

14. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Illinois, and you consent to personal jurisdiction in that venue.

15. Changes to Terms

We may update these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use of ServiceBit after the effective date of changes constitutes your acceptance of the updated Terms.

16. Contact

For questions about these Terms, contact:
ServiceBit Support
support@servicebit.app
servicebit.app